---
schema_version: "1"
id: 157dc1f6feb228bcd6552292b4453ed73e8a21f776eda8ed5efee4dc31db4007
title: Report Printer Issue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_hrdwre_printer_issue.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_printer_issue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c42f87f71ef1546352f95eccfcda57579b0ca7699a66d05fad7275400bcfedb8
description: Deploy this template to provide employees with a standardized way for reporting printer issues.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Report Printer Issue

Deploy this template to provide employees with a standardized way for reporting printer issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates an incident record that captures essential issue details and urgency and impact values for efficient troubleshooting. Review what's included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- City: The city where the printer is located.
- Building: The specific building where the printer is located.
- Floor: The floor level within the building where the printer is located.
- Printer Name: The name or unique identifier of the printer experiencing the issue.
- Issue Details: A detailed description of the printer malfunction or specific problem being reported.

## Incident Resolution

This service process routes the incident to the IT support queue for manual troubleshooting and resolution.

## Integration

This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.