---
schema_version: "1"
id: c68093965d31652875d244f4b3e1c8642af5593a0ecfd5278e8d30a535baaa98
title: Request Laptop Replacement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_hrdwre_lptp_rplcmnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_lptp_rplcmnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f6cd05e530d338097bcb60723959d3c88d66b8feb4b5328e38ffc66202a8aef9
description: Deploy this template to provide employees with a standardized way of replacing end-of-lifecycle, damaged, or unsuitable employee laptops.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Laptop Replacement

Deploy this template to provide employees with a standardized way of replacing end-of-lifecycle, damaged, or unsuitable employee laptops.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Reason for Replacement: The reason for requirin the laptop replacement.
- Operating System: The preferred operating system for the replacement device.
- Disk Size: The required disk storage size for the replacement laptop.
- RAM Capacity: The required amount of memory (RAM) for the replacement device.
- Required By Date: The date for when the replacement laptop is needed.

## Manual Fulfillment

This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

## Integration

This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.