---
schema_version: "1"
id: ad45c86305cc7d95e9fc8e7b9f1a4e0d4222a7aa91c6560ec002100960679087
title: Email and Group Management Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_email_mgmt_prnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_email_mgmt_prnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e4e9d45c4631c0954bfd678da860be1ef1d9a4157c64741555ff19108e52fe60
description: Use these templates to manage the lifecycle of employee email accounts, distribution lists, and shared mailboxes. Provide employees with structured intake forms for account creation and group management, ensuring consistent data capture and automated fulfillment workflows for your IT and administration teams.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Email and Group Management Templates

Use these templates to manage the lifecycle of employee email accounts, distribution lists, and shared mailboxes. Provide employees with structured intake forms for account creation and group management, ensuring consistent data capture and automated fulfillment workflows for your IT and administration teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Request New Distribution List or Group](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_email_mgmt_dstrbtn_list.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for new email distribution lists or groups.
- **[Request New Email Account (with Microsoft Entra ID)](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_email_mgmt_new_email.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for new employee or role-specific email accounts.
- **[Request Shared Mailbox](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_email_mgmt_shared_mailbox.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for new shared mailboxes.
- **[Request Add or Remove Group Members](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_add_rmv_grp_mmbrs.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request adding or removing members from Active Directory (AD) groups.
- **[Manage Active Directory Group Membership](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_mgmt_ad_grp_mmbr.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request changes to Active Directory group memberships.
- **[Request Group or Team Owner Change](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_grp_team_ownr_chng.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a change of owner for a Microsoft Entra group or team.
- **[Request Distribution List Membership Update](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_dist_list_mmbr_updt.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request updates to an existing distribution list.
- **[Request Google Workspace Account](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_ggl_wrksp_acct.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request a new Google Workspace account.