---
schema_version: "1"
id: 365bd40d27ec0a0b46d6be2de2ca5aa28e8eacf4895c55bdf146673fc564650e
title: Request New Email Account (with Microsoft Entra ID)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_email_mgmt_new_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_email_mgmt_new_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2622eadef16a5d60369cb2d2989323627ca0fe9d7f071398693cd1ec651a3e21
description: Deploy this template to provide employees with a standardized way to request for new employee or role-specific email accounts.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request New Email Account (with Microsoft Entra ID)

Deploy this template to provide employees with a standardized way to request for new employee or role-specific email accounts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Employee ID: The employee identification number.
- Employee Name: The employee’s full name.
- Preferred New Email Address: The employee’s preferred new email address.
- Secondary Email: The secondary email address.

## Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note The fulfillment flow for this service process orchestrates automatic manager approval before fulfilling the request.

## Integration

This template uses a preconfigured integration with Microsoft Entra ID in the fulfillment flow. To use this integration, ensure your Microsoft Entra ID credentials are configured. To learn more about this third-party connector, see [Microsoft Entra ID connector](https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_microsoft_entra_id.htm&type=5&language=en_US).