---
schema_version: "1"
id: 7998e585ba13b2bcd066145f5123936ed35e476a9401c1dd85d206e56b05b1d2
title: Renew Software Subscription
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_app_sftwre_renew_sw.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_renew_sw.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2edcd5075a7d8e2f60f7e73dfcac78ffc86ccaa3fb64fc9c66783624ae6c638c
description: Deploy this template to provide employees with a standardized way to request software subscription renewals.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Renew Software Subscription

Deploy this template to provide employees with a standardized way to request software subscription renewals.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Software Name: The name of the software application or subscription requiring renewal.
- Renewal Timeframe: The requested duration for the subscription renewal.
- Business Justification: A brief explanation of why the software renewal is necessary to continue supporting the employee’s role or project.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note The intake flow for this service process includes a preconfigured integration with Okta to fetch a list of existing software subscriptions for the user.

## Manual Fulfillment

This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

## Integration

This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.