---
schema_version: "1"
id: 3ac8ea60b0cfb8b095f944b3b6ea1fa0dba7558666ae266776165b8a0cdcb9d6
title: Application and Software Management Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_app_sftwre_prnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_prnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bde833624dd762a26e2ac889e15676f93e51359e59dd0b318fca01e1932430f7
description: Use these templates to manage the lifecycle of software applications, access permissions, and security services. Provide employees with structured intake forms for subscription, authentication, and network security requests, ensuring consistent data capture and automated fulfillment workflows for your IT and security teams.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Application and Software Management Templates

Use these templates to manage the lifecycle of software applications, access permissions, and security services. Provide employees with structured intake forms for subscription, authentication, and network security requests, ensuring consistent data capture and automated fulfillment workflows for your IT and security teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Enroll Device for MDM](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_enroll_mdm.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for device enrollment for Mobile Device Management (MDM).
- **[Request New Software Access (with Okta)](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_new_sw_accss.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for new software access.
- **[Renew Software Subscription](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_renew_sw.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request software subscription renewals.
- **[Request VPN Access](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_vpn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request access to corportate VPN.
- **[Request Software Uninstallation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_sw_uninstlltn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request software uninstallation on assigned devices.
- **[Request New Software Evaluation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_sw_evltn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for new software evaluation for addition to company's approved software list.
- **[Reset Multi-Factor Authentication (MFA)](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_reset_mfa.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for Multi-Factor Authentication (MFA) reset in case of lost or compromised credentials.
- **[Reserve Conference Room](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_cnfrnce_room.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request conference room reservations.
- **[Request Data Backup](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_data_bckup.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for data backups.
- **[Request to Allowlist IP or Website](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_allwlst_ip.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request IP address or website allowlisting.
- **[Request Device Encryption Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_dvc_encrptn.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for support related to device encryption setup, verification, and issue reporting.
- **[Request Guest Wi-Fi Access](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_gust_wifi.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request for temporary guest Wi-Fi access.
- **[Renew SSL Certificate](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_renew_ssl.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request SSL certificate renewals.
- **[Report Device Security Incident](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_device_scrty.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way for reporting device security incidents involving a company device.
- **[Report Network Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_ntwrk_issue.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report network connectivity or performance issues.
- **[Report Software Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_sw_issue.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report problems, crashes, or errors related to software applications.
- **[Request Microsoft 365 App Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_ms365_app_supprt.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report issues with Microsoft 365 applications.
- **[Request Application Access](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_app_accss.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request application access.
- **[Request Software License Removal](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_sftwr_lic_rmvl.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the removal of a software license.