---
schema_version: "1"
id: 82aed0b4542787c66bc3997fb23cb533ad68cff7c8d07e6188efe43831a53713
title: Request Guest Wi-Fi Access
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_app_sftwre_gust_wifi.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_gust_wifi.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 322d8842b89d2ec9b04848527191cca8ba5c73b67ac28f38be21648aedbc435d
description: Deploy this template to provide employees with a standardized way to request for temporary guest Wi-Fi access.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Guest Wi-Fi Access

Deploy this template to provide employees with a standardized way to request for temporary guest Wi-Fi access.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee:

- Guest Count: The total number of visitors who require access to the guest Wi-Fi network.
- Guest Names: The full names of all guests for whom Wi-Fi access is being requested.
- Guest Email Addresses: The email addresses of the guests, used to deliver their Wi-Fi login credentials.
- Office Location: The specific office or building where the guests will be located and accessing the network.
- Access Start Date and Time: The specific date and time when the guest Wi-Fi credentials should become active.
- Access End Date and Time: The specific date and time when the guest Wi-Fi credentials should expire and access should be revoked.

## Manual Fulfillment

This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

## Integration

This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.