---
schema_version: "1"
id: ff295905f782001095026633daeb27625de4bef8da51b494a2023c7c1e39311c
title: Request Management Permissions for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_prmsn_licenses.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_prmsn_licenses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8a796156c5981c3e965aa302906fccedacc5475370592ecc336ce85c389d861c
description: To set up, manage, fulfill and request IT service requests, admins, support reps, and users need specific permission sets and user permissions. With these permissions, users can access the Unified Catalog, install templates, and configure third-party integrations.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Management Permissions for IT Services

To set up, manage, fulfill and request IT service requests, admins, support reps, and users need specific permission sets and user permissions. With these permissions, users can access the Unified Catalog, install templates, and configure third-party integrations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note IT service templates are available in orgs with Agentforce IT Service orgs and Unified Catalog. To use Unified Catalog and its features, users need the Unified Catalog add-on and Unified Catalog Community User add-on licenses. To install templates with third-party connectors, the MuleSoft for Flow: Integration add-on license is required.

Users also need permission sets specific to their role to manage and use Unified Catalog. The table lists the permission sets. Use these permission set groups to simplify role-based access for Unified Catalog.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Permission Set Groups">
      <caption>Permission Set Groups</caption>
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d87365e81">Permission Set Group</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d87365e84">Included Permission Sets</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d87365e87">Description</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Permission Set Group" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e81 ">UnifiedCatalogAdminPsl</td>

          <td data-label="Included Permission Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e84 ">
            <p>UnifiedCatalogAdmin</p>
            <p>ContextServiceAdminPsl</p>
            <p>ProductCatalogManagementAdministrator</p>
            <p>ProductDiscoveryAdmin</p>
            <p style="margin-bottom:0;">ProductDiscoveryUser</p>
          </td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e87 ">Combines permission sets for admins to set up the Unified Catalog, manage product
            discovery experiences, and configure the underlying context service and product
            catalog metadata.</td>

        </tr>
        <tr class="">
          <td data-label="Permission Set Group" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e81 ">UnifiedCatalogAgentPsl</td>

          <td data-label="Included Permission Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e84 ">
            <p>UnifiedCatalogAgent</p>
            <p>ContextServiceRuntimePsl</p>
            <p style="margin-bottom:0;">ProductCatalogManagementViewer</p>
          </td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e87 ">Combines permission sets for support reps to run service processes, view product
            catalog features, and perform read operations on context entities.</td>

        </tr>
        <tr class="">
          <td data-label="Permission Set Group" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e81 ">UnifiedCatalogCommunityUserPsl</td>

          <td data-label="Included Permission Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e84 ">
            <p>UnifiedCatalogCommunityUser</p>
            <p>ContextServiceRuntimePsl</p>
            <p style="margin-bottom:0;">ProductCatalogManagementViewer</p>
          </td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d87365e87 ">Combines permission sets for Customer Community Plus (CCP) users to run Unified
            Catalog service processes, view product catalog features, and access context data
            during runtime. For Universal External License (UEL) users, assign the
            UnifiedCatalogCommunityUser and ProductCatalogManagementViewer sets individually, or
            create a custom permission set group without the ContextServiceRuntimePsl
            set.</td>

        </tr>
      </tbody>
    </table>