---
schema_version: "1"
id: aae9d7f86c6239506e1037e627145691ec49ed20e89d57a588d08e84286e60b4
title: Release Management Dashboard for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rel_release_management_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rel_release_management_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 382e75aad02a3062fb6121545965ba2b69bb52b520eb89aafef8490af4c997f9
description: Track release health, monitor associated records, and gain insights into risks, delays, and change approvals in one dashboard.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Release Management Dashboard for IT Services

Track release health, monitor associated records, and gain insights into risks, delays, and change approvals in one dashboard.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Release managers can use the Release Dashboard to track the health and status of releases, identify delays, and monitor associated incidents, problems, and changes. They can use this dashboard to assess risk, prioritize upcoming releases, and take corrective action.

To access the dashboard, the Release Manager permission set must be assigned to the user profile. The dashboard can be filtered by release name.

Release Managers create or customize the reports in the dashboard to meet specific business requirements. For customization guidance, see [Dashboards](https://help.salesforce.com/s/articleView?id=analytics.rd_dashboards_overview.htm&type=5&language=en_US).

The dashboard answers these questions:

## Release Metrics

- What’s the risk level of current and upcoming releases?
- How many days remain before the planned release date?
- What's the deviation between the planned and actual release date (in days)?

## Associated Records

- What’s the total number of incidents associated with each release?
- What’s the total number of problems associated with each release?
- What’s the total number of change requests associated with each release?

## Change Insights

- What’s the distribution of associated change requests by their status?
- What’s the approval status of change requests linked to each release?

## Release Details

- What are the details of change requests associated with each release, including type, priority, assigned user, and status?

![\[release management dashboard\]](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_rel_dashboard.png)