---
schema_version: "1"
id: 902beddcde57b9f99e720c88ee6ed3afc7acfe5582d7aa87952c88a49c4d4a79
title: Preview an Evidence Artifact
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_preview_evidence_artifact.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_preview_evidence_artifact.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 77e18dc207731e2559e6b6968b4872443a2be09a5747eba19bfc0ae7df1ab704
description: Open the built-in evidence artifact previewer to review the files attached to a Compliance Evidence Artifact directly inside the artifact record. Reviewing in the previewer means you don't have to download a copy of the file to verify the evidence.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Preview an Evidence Artifact

Open the built-in evidence artifact previewer to review the files attached to a Compliance Evidence Artifact directly inside the artifact record. Reviewing in the previewer means you don't have to download a copy of the file to verify the evidence.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d51365e74">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d51365e74 ">To preview evidence artifacts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d51365e74 ">Compliance Admin permission set</td>

          </tr>
        </tbody>
      </table>

The artifact previewer renders common evidence formats inline, including PDFs, images, and video files, so reviewers can verify the evidence without having to download it. Keeping the review in-app reduces the risk of files being saved outside the system of record and helps preserve a clean chain of custody.

1. From the Evidence Hub app, open the evidence artifact you want to review.
2. Go to the **Files** tab on the artifact record.
3. Open the file you want to preview.
    
    The **Evidence Artifact Preview** dialog opens, showing the file's name, type, and size in the header and rendering the file inline.
4. Use the previewer controls to navigate the file.
    
    The available controls depend on the file type. Multi-page documents support page navigation and zoom. Image files support zoom. Video files support standard playback controls.
5. When you're done reviewing, close the previewer.

![Example: previewing a Workday termination log](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example: previewing a Workday termination log

Suppose Rachel is reviewing the artifacts attached to the **End-to-End Offboarding SLA Report (Access Revocation)** evidence request. She opens the **HRIS (Workday) Employee Termination Log (Last 30 Days)** artifact, goes to the Files tab, and opens the attached PDF. The previewer renders the report inline so Rachel can confirm that the termination dates and timestamps line up with the offboarding SLA, all without downloading the file to her computer.