---
schema_version: "1"
id: 714d5ab025140367bd5b322f9a77616f4e02205973a049aced03d5876730c5b4
title: Set Up Predefined SLA Policies and Milestones for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_predefined_sla_policies_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_predefined_sla_policies_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fe550008ca0a664a4747509f451f14a1a645cd6a0d96ebc5d51bcd2d7459436b
description: Quickly enable SLA policies and milestones for IT services from a single page. Reduce implementation steps and deliver consistent service levels for your incident, problem, and change requests without extensive configuration.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Predefined SLA Policies and Milestones for IT Services

Quickly enable SLA policies and milestones for IT services from a single page. Reduce implementation steps and deliver consistent service levels for your incident, problem, and change requests without extensive configuration.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d47233e73">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d47233e73 ">To set up SLA Management:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d47233e73 ">Customize Application</td>

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1. From Salesforce Go page, on the Features tab, search for SLA Management for IT Service.
2. On SLA Management for IT Service, click **Set Up**.
3. Click **Get Started with SLA Management for IT Service**.
4. Turn on SLA Management for IT Service.
    
    This action automatically enables Simplified SLA Setup and Turn on SLA Versioning.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_important.png)
    
    Important You cannot turn off SLA Versioning after you turn it on. To enable SLA Management and SLA Versioning separately, go to Setup, find SLA, and select **Settings** under SLA Management.
5. To create predefined SLA policies, go to Create Predefined Policies and click **Create**.
6. Select the objects for which you want to create the predefined policies. Choose from Incident, Problem, and Change Request.
7. Save your changes.

From Setup, go to the SLA Policies page and review the predefined policies you just created. Modify them if required or create additional policies for your requirements.