---
schema_version: "1"
id: 0f24fb6086ddde1407afb54f18a69427290410e5fa63160da0ee1ba6edcf2137
title: Set Up Problem Management for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_prb_mgmt_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_prb_mgmt_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 464ae4493e5e62e3111560aed1db8a0c0ac0f883f0ded02831f7556997b93d35
description: Get started with Problem Management to help you analyze incident patterns, diagnose root causes, and implement solutions to prevent disruptions and minimize downtime. Set up the necessary features, assign permissions, and tailor fields and picklist values to support consistent and efficient problem tracking.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Problem Management for IT Services

Get started with Problem Management to help you analyze incident patterns, diagnose root causes, and implement solutions to prevent disruptions and minimize downtime. Set up the necessary features, assign permissions, and tailor fields and picklist values to support consistent and efficient problem tracking.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Enable Features for Problem Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_prb_mgmt_enable_features.htm&release=264.0.0&type=5)**  
    Turn on settings in your org that enable Problem Management and its associated features for Agentforce IT Service.
- **[Problem Management Permission Sets for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_prb_mgmt_prmsn_licenses.htm&release=264.0.0&type=5)**  
    Users need permission set licenses to interact with settings, workflows, and features for Problem Management. See which permission set licenses apply to different groups of users. Understand what each permission set license offers. Depending on the user role, determine which other permission set licenses to assign to users.