---
schema_version: "1"
id: 5179254cce8cf19c33257de2c77d3bfca62a34af3060344b96864834758a9e49
title: Problem Management Permission Sets for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_prb_mgmt_prmsn_licenses.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_prb_mgmt_prmsn_licenses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0a89388aab9d7007ec5da5f01ccc6bdbbb46adcbc54142141e48b23eb29caa85
description: Users need permission set licenses to interact with settings, workflows, and features for Problem Management. See which permission set licenses apply to different groups of users. Understand what each permission set license offers. Depending on the user role, determine which other permission set licenses to assign to users.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Problem Management Permission Sets for IT Services

Users need permission set licenses to interact with settings, workflows, and features for Problem Management. See which permission set licenses apply to different groups of users. Understand what each permission set license offers. Depending on the user role, determine which other permission set licenses to assign to users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

You can get access to the Problem Manager permission set group and the Problem Fulfiller permission set group to manage problem. These groups provide all required permissions to features and access to objects required for working with IT business processes.

Permission Set Licenses  
| permission set license name | what's included in the license |
| --- | --- |
| IT Service Problem Manager | View, Create, Edit, ViewAllFields, ViewAllRecords for Incident. View, Create, Edit, Delete, ModifyAllRecords, ViewAllFields, ViewAllRecords for Problem. View, Create, Edit, ViewAllFields, ViewAllRecords for Change Request. |
| IT Service Problem Fulfiller | View, ViewAllFields, ViewAllRecords for Incident. View, Create, Edit, ViewAllFields, ViewAllRecords for Problem. View, Create, Edit, ViewAllFields, ViewAllRecords for Change Request. View, ViewAllFields, ViewAllRecords for Release. |
| IT Service Problem Risk Accepter | Gives users access to accept risk for problem records for IT services. |
| IT Service Problem Reopener | Gives users access to reopen problem records for IT services. |
| IT Service Incident Problem Associator | Gives users access to add or remove incident and problem association records for IT services. |
| IT Service Problem Change Associator | Gives users access to add or remove problem and change association records for IT services. |
| ITService Problem Release Associator | Gives users access to add or remove problem and release association records for IT services. |
| IT Service Problem Association Resolver | Gives users access to resolve problem association records for IT services. |
| IT Service Problem Deleter | Gives users access to delete problem records for IT services. |