---
schema_version: "1"
id: d5075bd4bfceb7d0d1a2a3bde6799c3053bbc6cefc7efdd52849f6f5d97c9907
title: Problem Management Dashboards for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_prb_mgmt_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_prb_mgmt_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8dccc5cb490dd5f42ecff67d762a167b34fb888a3984c40f001a9977bff43bdf
description: Use dashboards for Problem Management to track key metrics, monitor trends, and gain actionable insights.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Problem Management Dashboards for IT Services

Use dashboards for Problem Management to track key metrics, monitor trends, and gain actionable insights.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

You can create or customize the reports within the dashboard to meet your specific business requirements.

Some data in the reports may appear incomplete if you lack access to the necessary fields and records, or if entitlements and SLAs are not correctly configured for problems. To view data related to SLA breaches, ensure that you have either created the predefined SLA policy for problems or configured a custom SLA policy. For more information, see [SLA Management for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_sla.htm&release=264.0.0&type=5 "Service-level agreements (SLAs) are crucial for defining and managing the support levels you promise your employees. In an IT Services organization, this translates to clear policies and timelines for managing incidents, problems, and change requests. Configure SLA policies and milestones easily with the simplified setup experience that has fewer steps. Make the most of the predefined SLA policies for incidents, problems, and change requests.").

- **[Problem Manager Dashboard for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_prb_mgmt_manager_dshbrd.htm&release=264.0.0&type=5)**  
    The Problem Manager Dashboard offers valuable insights into problem trends, resolution efficiency, and team performance. This dashboard enables problem managers to proactively identify recurring issues, analyze root causes, and implement strategic improvements.
- **[Problem Fulfiller Dashboard for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_prb_mgmt_fulfiller_dsbrd.htm&release=264.0.0&type=5)**  
    The Problem Fulfiller dashboard provides a centralized view of problems assigned to the logged in IT fulfiller, helping them track new, open, and resolved problems effectively. This dashboard enables you to prioritize issues based on urgency, monitor average resolution times, and manage workloads.