---
schema_version: "1"
id: 5457f8f4024d7ca117c1f46aca84fbcee6a89647ea10719a436b713f12eae179
title: Personalize Employee Portal Pages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_portal_tailor_pages.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_tailor_pages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9ae5880d772c77f478828a44163081f1c9aca3af1c499b8977f12b588e0a2d47
description: As a site admin, control what employees see on the ticket list, ticket details, and approval list pages of the Employee Services portal. Choose which fields and buttons appear so that employees get an experience focused on your service model, without writing code.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Personalize Employee Portal Pages

As a site admin, control what employees see on the ticket list, ticket details, and approval list pages of the Employee Services portal. Choose which fields and buttons appear so that employees get an experience focused on your service model, without writing code.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d89214e74">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d89214e74 ">To customize an Experience Builder site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d89214e74 ">Create and Setup Experiences</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note These configurable pages are available only on Employee Services portal sites that use the Agentforce Employee Center template.

To personalize three portal pages, configure the properties of their components in Experience Builder. Configure the ticket list and the approval list from their components on the **Home** page. Configure the ticket details from the Ticket Details component on a ticket's detail page, which you reach by opening a ticket. On the portal, a ticket can be an incident, a case, or a service request. Your changes apply to all portal users the next time you publish the site.

1. From Setup, in the Quick Find box, enter Sites, and then select **All Sites** under Digital Experiences.
2. Next to your Employee Services portal site, click **Builder** to open the site in Experience Builder.
    
    For an overview of how the Pages menu, Components panel, and property editor work in Experience Builder, see [Edit Pages and Components in Experience Builder](https://help.salesforce.com/s/articleView?id=experience.community_builder_edit_pages.htm&type=5&language=en_US) in Salesforce Help.
3. To tailor the ticket list, open the **Home** page and select the My Tickets component.
    
    Set how many tickets appear per page, turn on a minimal view, show or hide the button for creating tickets, and choose which columns to show, such as Status, Priority, and Owner.
4. To tailor the approval list, open the **Home** page and select the Approvals component.
    
    Choose which details appear for each approval, such as the ticket subject, status, and who requested it.
5. To tailor the ticket details, open a ticket to go to its Ticket Detail page, and then select the Ticket Details component.
    
    - Show the fields from the ticket's assigned page layout. To control which fields appear, [modify the page layout](https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_incident_layoutandpermissions.htm&release=264.0.0&type=5 "On Employee Services portal sites, control which fields and buttons employees see on Incident and Case detail pages by customizing page layouts and setting field-level security. These page layouts apply to the Agentic Center template, and to the Agentforce Employee Center template after you enable custom page layouts on the Ticket Details component.").
    - Turn on editing for ticket fields and show or hide the close, reopen, and review actions.
    - Set the statuses to apply when an employee closes or reopens a case or service request.
6. Click **Preview** to see your changes.
7. Click **Publish** to apply your changes to all portal users.