---
schema_version: "1"
id: 962b0cf27e5bd9852d53d5213b1dced579e0c89aa67b8df6a9b323b9b09e95b8
title: Set Up Manager Approvals for the Employee Services Portal
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_portal_manager_approval.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_manager_approval.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3bba08c51e9a4357b59818281d12223cafb46f1ba50b8f202332ac14a607e153
description: Some employee requests in the Employee Services portal need manager approval. Configure manager approvals so that case actions follow your company's policies. This setup applies to both the Agentic Center and Agentforce Employee Center templates.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Manager Approvals for the Employee Services Portal

Some employee requests in the Employee Services portal need manager approval. Configure manager approvals so that case actions follow your company's policies. This setup applies to both the Agentic Center and Agentforce Employee Center templates.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Create an Identify Manager subflow and the Approve Case Request record-triggered approval orchestration for manager approvals. For detailed configuration and setup steps, see [Manager Approvals Setup](https://help.salesforce.com/s/articleView?id=service.es_manager_approvals_set_up.htm&type=5&language=en_US).