---
schema_version: "1"
id: de89a795c2a9aa59e2160cd2eadefa4f6c23f1dd19e59392d8c587937e8a1f52
title: Employee Services Portal for IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_portal.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: eaf2daed7ffad92dada6adc531a25230ffc76bc73420187b60427f28bdb5bd99
description: Give your employees a self-service portal to find knowledge articles, create and track their IT issues and requests, acknowledge policies, submit compliance evidence, and get approvals. Managers can approve employee requests, and employees can connect with support teams directly or escalate issues as needed.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Employee Services Portal for IT Service

Give your employees a self-service portal to find knowledge articles, create and track their IT issues and requests, acknowledge policies, submit compliance evidence, and get approvals. Managers can approve employee requests, and employees can connect with support teams directly or escalate issues as needed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

You can create an Employee Services portal for IT Services for your employees on either of two Experience Cloud templates:

- Agentforce Employee Center
- Agentic Center

We recommend using the Agentforce Employee Center template.

- **[Compare Employee Services Portal Templates](https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_compare_templates.htm&release=264.0.0&type=5)**  
    Compare the two Experience Cloud templates available for IT Service, Agentic Center and Agentforce Employee Center, to choose the right one for your Employee Services portal site.
- **[Set Up the Employee Services Portal Site](https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_setup.htm&release=264.0.0&type=5)**  
    Set up an Employee Services portal to provide a self-service experience for your employees. Assign the required permissions, create the site, add users, set up the service catalog, and configure additional portal features.
- **[Explore the Employee Services Portal](https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_explore.htm&release=264.0.0&type=5)**  
    As an employee, use the Employee Services portal to view knowledge articles, raise incidents, cases, and service requests, and track them independently. Chat directly with support teams or escalate through Agentforce, and review approvals as a manager. Some features differ between the Agentic Center and Agentforce Employee Center templates.