---
schema_version: "1"
id: dbf00f81b9eae0a02891334fb6f7b07b72122994b8dacd4352ac2c619f0805e2
title: Permission Sets for Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_permission_sets.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_permission_sets.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2f8ce9e89b3744de242404f171e734fe10073876730abb5f74d9e14221c49f04
description: Permission sets, permission set groups, and user permissions in Salesforce work together to streamline and manage access control effectively.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Permission Sets for Agentforce IT Service

Permission sets, permission set groups, and user permissions in Salesforce work together to streamline and manage access control effectively.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## How Permissions Work?

- Permission sets are collections of settings and permissions that grant users access to various tools and functions. They are assigned to individual users to extend their access beyond their profile settings.
- Permission set groups bundle multiple permission sets together based on user job functions or roles. Users assigned to a permission set group receive the combined permissions of all the permission sets in the group. Updates made to a permission set automatically propagate to all permission set groups that include it, simplifying management.
- Users are assigned permission sets or permission set groups to grant them the necessary access for their roles. This approach ensures that users have the right level of access without over-permissioning.

Permission Set License Topics  
| Topic | Link |
| --- | --- |
| Incident Management | [Incident Management Permissions for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_inc_assign_permission_sets.htm&release=264.0.0&type=5 "Assign permission sets or permission set groups to manage incidents, propose major incidents, and handle associations with change requests, problems, and releases.") |
| Problem Management | [Problem Management Permission Sets for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_prb_mgmt_prmsn_licenses.htm&release=264.0.0&type=5 "Users need permission set licenses to interact with settings, workflows, and features for Problem Management. See which permission set licenses apply to different groups of users. Understand what each permission set license offers. Depending on the user role, determine which other permission set licenses to assign to users.") |
| Change Request Management | [Change Request Management Permissions for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_prmsn_licenses.htm&release=264.0.0&type=5 "Change Request Management users need permission set licenses to access and manage change records, workflows, and approvals. Understand what each permission set license offers. These licenses are provided out of the box and are required to get started with the Change Request Management process.") |
| Release Management | [Release Management Permissions for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rel_perm_sets.htm&release=264.0.0&type=5 "Assign the necessary permission sets or permission set groups to users, based on their roles and responsibilities in your IT service team.") |
| Self-Service Portal | [Set Up Permission Sets and Access for the Employee Services Portal](https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_permissions.htm&release=264.0.0&type=5 "Before you set up your Employee Services portal site, enable the org-level features the portal depends on. Then assign employees a license and the permission sets that give them access to the IT service records and features they need.") |
| CMDB and Service Graph | [Permission Sets for CMDB](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_permission_sets.htm&release=264.0.0&type=5 "The Configuration Management Database (CMDB) permission sets provide different levels of access. The number of permission set licenses in your Salesforce org depends on your license configuration and on how your solution is packaged. Permission set licenses entitle users to access features that aren’t included in their user licenses.") |