---
schema_version: "1"
id: 1d1283001942e714f1c972cbd77ea8e94c5a0644aa503dc572b57057cea133a8
title: Configure Manual Pause for Milestones for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_pause_milestones.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_pause_milestones.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e3480d656bc37ff9c8178c0e4f8c9c60eb7d1413ffec8431741927e65ec08da3
description: Give your IT team control over service delivery timelines so that they can manually pause and resume milestones for service-level agreements (SLAs) that apply to incidents, problems, and changes. When this feature is enabled, support reps can temporarily halt SLA timers for unexpected external dependencies or stakeholder actions. It also provides visibility by tracking the date, time, and duration of the pause.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Configure Manual Pause for Milestones for IT Services

Give your IT team control over service delivery timelines so that they can manually pause and resume milestones for service-level agreements (SLAs) that apply to incidents, problems, and changes. When this feature is enabled, support reps can temporarily halt SLA timers for unexpected external dependencies or stakeholder actions. It also provides visibility by tracking the date, time, and duration of the pause.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d88505e72">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d88505e72 ">To edit entitlement settings:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d88505e72 ">Customize Application</td>

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1. From Setup, in Quick Find, enter SLA, and then select **Entitlement Settings** under SLA Management.
2. Select the **Pause Milestones Manually** checkbox.
3. Save your changes.