---
schema_version: "1"
id: f0eb6d39e3ba5e7c14574c9151c70a5f88e5746cb68ae4991d4b85b6b8e13aa9
title: Add Omni-Channel Sidebar to Agentic IT Service Desk
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_omnichannnel_sidebar.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_omnichannnel_sidebar.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 57ec7e35a5cc7be2d1e18396ef055af20f8b13e7046b68a8f540bd8313512215
description: While an Omni-Channel utility bar is automatically added when you use the guided flow to set up Omni-Channel for incidents, problems, or changes, you can add an enhanced sidebar to the Agentic IT Service Desk app for your IT fulfillers. This gives them more real estate to manage their incoming workload.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Add Omni-Channel Sidebar to Agentic IT Service Desk

While an Omni-Channel utility bar is automatically added when you use the guided flow to set up Omni-Channel for incidents, problems, or changes, you can add an enhanced sidebar to the Agentic IT Service Desk app for your IT fulfillers. This gives them more real estate to manage their incoming workload.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d51599e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d51599e72 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d51599e72 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter App Manager, and then select **App Manager**.
2. Find the Agentic IT Service Desk app, click the dropdown arrow next to the app name, and select **Edit**.
3. In the Lightning App Builder, go to **App Options**.
4. Select **Use Omni-Channel sidebar**.
5. Save your changes.