---
schema_version: "1"
id: a87d8ae3bd921592de38bbca515ee183a51c03ccef4e85c84d923c0f7a0daa1e
title: Predefined Notifications for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_notif_predefined_notifs.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_notif_predefined_notifs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 15df7ae913e5a91000bd151e630a4ad11406eac24906ea111b57361530c9ad7b
description: Use predefined notifications to establish your notification strategy. You can either clone the predefined notifications or create your own to meet your business needs.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Predefined Notifications for IT Services

Use predefined notifications to establish your notification strategy. You can either clone the predefined notifications or create your own to meet your business needs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Where Predefined Notifications Are Available

Predefined notifications are available for these process areas:

- Incident Management
- Problem Management
- Change Management
- Release Management
- Case Management
- Compliance Management
- Risk Management
- Service Request Management
- Work Order Management

## What Each Predefined Notification Includes

- Functional use case
- Notification name
- Description
- Event Type (Create, Update)
- Conditions
- Delivery channel (Email, In-app, Slack, Microsoft Teams)
- Recipients
- Title or subject
- Notification content

## Examples

Notification templates are provided across Email, In-app, Slack, and Microsoft Teams for common IT scenarios, such as when:

- A major incident is proposed, approved, assigned, or closed.
- An incident is created for an employee, assigned to a user, changes priority, or is closed.
- A change request is assigned, converted to an emergency change, or closed.
- A release is assigned or closed.
- A case is created, updated, or closed.