---
schema_version: "1"
id: 453f0720cd7aa1ca653cfc732947c7eda3d14cfee0c047d13ffaadf4e7d331d7
title: Prerequisites for Setting Up Microsoft Teams for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_msteams_setup_prereqs.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_setup_prereqs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9f8b5aeadae8885ac9baedd44d738680896e8a00c57470b5e61ad844cde00ccc
description: Before you set up Microsoft Teams for IT Services, complete the required setup by defining appropriate record types and page layouts, and configuring templates for relevant service request scenarios.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Prerequisites for Setting Up Microsoft Teams for IT Services

Before you set up Microsoft Teams for IT Services, complete the required setup by defining appropriate record types and page layouts, and configuring templates for relevant service request scenarios.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- Configure service catalog item templates for specific IT use cases. See [Set Up Request Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_parent.htm&release=264.0.0&type=5 "Help employees request essential IT services and get technical support through their preferred self-service channels. Your employees can submit requests by using the employee portal, Slack, Teams, or Agentforce. This standardized approach captures every request accurately and routes it to the correct fulfillment team for prompt resolution. For example, employees can request VPN access or a new laptop without needing to contact the IT help desk directly.") for IT services.