---
schema_version: "1"
id: bb67e2f16cd28e73fd4d84df56356f93d999644ed51342bc00cd42b1cbbc7a6e
title: Microsoft Teams for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_msteams_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c4236887694daed49b6d81eb5fbfa0c07e21e152f5a2426a05c6d7fddf3e3c6f
description: Integrate Microsoft Teams with Agentforce IT Service to create an AI-powered collaborative workspace for your IT employees and support teams. Employees request services, report issues, and receive real-time notifications, while managers accelerate fulfillment through streamlined approvals. IT teams manage tickets, get AI assistance, visualize infrastructure dependencies through CMDB data, and collaborate in swarms all without leaving Teams.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Microsoft Teams for IT Services

Integrate Microsoft Teams with Agentforce IT Service to create an AI-powered collaborative workspace for your IT employees and support teams. Employees request services, report issues, and receive real-time notifications, while managers accelerate fulfillment through streamlined approvals. IT teams manage tickets, get AI assistance, visualize infrastructure dependencies through CMDB data, and collaborate in swarms all without leaving Teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

![Fulfiller Hub on MS Teams](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_msteams_fulfiller.png)

- **[Set Up Microsoft Teams For IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_setup.htm&release=264.0.0&type=5)**  
    Connect Salesforce and Microsoft Teams for your IT services, configure the Teams integration for Agentforce IT Service, and set up the Salesforce IT Desk and Salesforce IT Service apps.
- **[Work with Microsoft Teams for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_wrk_with_msteams_for_itsrvcs_parent.htm&release=264.0.0&type=5)**  
    Empower your IT team and employees to work smarter and faster within Microsoft Teams. Bring your IT services and workflows into your primary collaboration tool. This integration simplifies service processes, reduces context switching, and provides a single source of truth for your IT operations.