---
schema_version: "1"
id: 3d34930dbd7cc903d5de7e3ec9f49ac0cb9d0c5439e2cae967a1b72a567049f0
title: Connect Salesforce and Microsoft Teams for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_msteams_cnct_sf_and_msteams_container.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_cnct_sf_and_msteams_container.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 594c3d88d835bb05e0969782555dc0fb88a74a9c99bfcb0f597175abddade865
description: Connect Salesforce and Microsoft Teams to give employees and IT teams access to IT services, support tickets, and collaboration features in Microsoft Teams. Choose an automated or manual configuration method based on your organization’s requirements.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Connect Salesforce and Microsoft Teams for IT Services

Connect Salesforce and Microsoft Teams to give employees and IT teams access to IT services, support tickets, and collaboration features in Microsoft Teams. Choose an automated or manual configuration method based on your organization’s requirements.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Configure Salesforce and Microsoft Teams Automatically](https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_cnct_sf_and_teams.htm&release=264.0.0&type=5)**  
    Streamline the Salesforce and Microsoft Teams integration by automatically installing the authentication components. Create a Microsoft Entra ID application, configure the generated named credential, and obtain Azure administrator consent.
- **[Configure Salesforce and Microsoft Teams Manually](https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_cnct_sf_and_teams_manual.htm&release=264.0.0&type=5)**  
    Configure the Salesforce and Microsoft Teams integration manually, including single sign-on, external credentials, the authentication provider, and Microsoft Entra ID callback URLs.