---
schema_version: "1"
id: 374d4a048bd414b0a4a18a8b93d37c8cbd3f90f33de2f121cc274fd77d8ad8cf
title: Configure Approvals for Teams Apps for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_msteams_approvals.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_approvals.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b8be2602fae1810d10806951ee7b258f8b9060892b2a4a89c09fafe990c689c3
description: Set up automated approval workflows that trigger when records are created or updated. This configuration links Salesforce records to Microsoft Teams, allowing assigned users to evaluate and respond to approval requests directly within Teams. This setup is applicable for the Salesforce IT Desk and Salesforce IT Service apps in Microsoft Teams.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Configure Approvals for Teams Apps for IT Services

Set up automated approval workflows that trigger when records are created or updated. This configuration links Salesforce records to Microsoft Teams, allowing assigned users to evaluate and respond to approval requests directly within Teams. This setup is applicable for the Salesforce IT Desk and Salesforce IT Service apps in Microsoft Teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d87775e69">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d87775e69 ">To set up Microsoft Teams:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d87775e69 ">MicrosoftGraphAccess permission set</td>

          </tr>
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You must [Configure Proactive Notifications](https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_config_notifications.htm&release=264.0.0&type=5 "Employees and IT teams can receive automatic notifications in Microsoft Teams for critical updates, such as incident status changes and approval requests. To use these proactive notifications, set up an Azure Bot and configure your notification channels. This setup is applicable for the Salesforce IT Desk and Salesforce IT Service apps in Microsoft Teams.") to use approvals for the Salesforce IT Desk app.

To standardize your company's decision-making process, [set up manager approvals](https://help.salesforce.com/s/articleView?id=service.es_manager_approvals_set_up.htm&type=5&language=en_US).