---
schema_version: "1"
id: c7750403cd4bff38b3f82a8608d9300655759c087ada2eee74d982e85caa9860
title: Lightning Knowledge for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_lightning_knwldg_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_lightning_knwldg_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c0550631df5120f96daf8f6d83abc5a0973944e6d5b8c54b9db4250fe657adbe
description: Lightning Knowledge for Agentforce IT Service allows IT support reps to create, publish, and search articles for incident, problem, and change records. Set up lightning knowledge to help resolve incidents, document known errors, and plan changes.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Lightning Knowledge for IT Services

Lightning Knowledge for Agentforce IT Service allows IT support reps to create, publish, and search articles for incident, problem, and change records. Set up lightning knowledge to help resolve incidents, document known errors, and plan changes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Set Up Lightning Knowledge for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_configure_knowledge_mgmt.htm&release=264.0.0&type=5)**  
    Set up Lightning Knowledge for your IT service desk, and configure custom fields, record types, page layouts, and known error articles to fit IT service management processes.
- **[Work with Lightning Knowledge for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_work_with_knowledge.htm&release=264.0.0&type=5)**  
    Knowledge Management is a fundamental component of the IT Service ecosystem, acting as a central hub for critical information that drives efficiency, fosters self-service, and ultimately enhances overall IT service delivery.