---
schema_version: "1"
id: 80eeeba93a662d610893ade7dbca25a0a156159eab6ff8958158571ca5fde3e0
title: Learn About Agentforce IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_learnexplore.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_learnexplore.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0bd776dfa96b6d27e9bf2026e5f6bfd6c325b158894a5245da6a88b3213955c6
description: Understand the roles, concepts, workflows, and implementation considerations for Agentforce IT Service. Relate features to your business requirements and explore the functionalities that support service management processes and industry-best practices.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Learn About Agentforce IT Services

Understand the roles, concepts, workflows, and implementation considerations for Agentforce IT Service. Relate features to your business requirements and explore the functionalities that support service management processes and industry-best practices.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[What is IT Service?](https://help.salesforce.com/s/articleView?id=service.it_srvcs_whatisitsrvc.htm&release=264.0.0&type=5)**  
    When we talk about IT Service at Salesforce, we’re talking about Agentforce IT Service, a powerful platform of tools and processes to help your team support your employees.
- **[Roles and Responsibilities in IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_roles_rspnsblts.htm&release=264.0.0&type=5)**  
    Learn about the different user personas in a typical Agentforce IT Service implementation and their key tasks and responsibilities.
- **[Key Terms for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_key_terms.htm&release=264.0.0&type=5)**  
    Familiarize yourself with the core terminology used in Agentforce IT Service.
- **[Key Workflows in IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_key_workflows.htm&release=264.0.0&type=5)**  
    Effective IT service management follows a cycle: issues are captured, investigated, resolved, and analyzed to drive future improvements. For service requests, a standardized fulfillment process is followed. Agentforce IT Service streamlines IT operations by unifying the incident, problem, change, and release lifecycle into a continuous workflow. Salesforce supports each stage with features that reduce manual effort and improve collaboration using automation, AI, and collaboration tools.
- **[Same-Org Implementation of Agentforce IT Service](https://help.salesforce.com/s/articleView?id=service.it_srvcs_same_org_implementation.htm&release=264.0.0&type=5)**  
    Run Agentforce IT Service with other supported clouds in one Salesforce org for a consolidated operational view. Review technical requirements, limitations, and workarounds, configure sharing and persona controls, and validate data isolation and compliance across domains.