Promote an incident to a major incident directly from the Incident record page.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| User Permissions Needed | |
|---|---|
| To promote major incidents: | Major Incident Manager |
After setup, designated major incident managers can promote incidents that have a critical business impact.
- Open an Incident record.
- On the incident record page, click Promote to Major Incident.
The system declares the incident as a major incident, and a banner displays at the top of the record.