---
schema_version: "1"
id: 40a68f83918362dd4d014db7beb5bcb2132417533c89dcdebaa87f5f14da5400
title: Incident Management Dashboards for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_inc_incident_management_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_inc_incident_management_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3651d5971ab0c117fb655626f3f3597e4da0345fb3e8ccdf3f41aa4a557124c4
description: Get actionable, role-based analysis to track and manage your incident process more efficiently. The Incident Manager Dashboard provides a high-level overview for supervisors, while the Incident Fulfiller Dashboard gives fulfillers the data they need to manage their assigned work and prioritize effectively.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Incident Management Dashboards for IT Services

Get actionable, role-based analysis to track and manage your incident process more efficiently. The Incident Manager Dashboard provides a high-level overview for supervisors, while the Incident Fulfiller Dashboard gives fulfillers the data they need to manage their assigned work and prioritize effectively.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Incident Manager Dashboard for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_inc_mgr_dashboard.htm&release=264.0.0&type=5)**  
    By using the Incident Manager dashboard, incident managers can track the volume, status, and resolution progress of incidents.
- **[Incident Fulfiller Dashboard for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_inc_fulfiller_dashboard.htm&release=264.0.0&type=5)**  
    By using the Incident Fulfiller dashboard, incident fulfillers can track assigned incidents, monitor the status of the incidents, and manage resolution activities.