Demote a major incident back to a standard incident when the impact is reduced, directly from the Incident record page.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| User Permissions Needed | |
|---|---|
| To demote major incidents: | Major Incident Manager |
- Open major incident record you want to demote.
- On the incident record page, click Demote Major Incident.
- In the Major Incident Status Comments, enter the reason for demotion.
- Save your changes.
The system updates the incident so it's no longer treated as a major incident. The banner is updated to notify stakeholders that the incident is demoted.