---
schema_version: "1"
id: 5d3f1ae79baad12fc88adda724b4df3f491e7d4fc20bdade2a1b23cb76092649
title: Configure Field Mappings for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_field_mapping.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_field_mapping.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3ed86432d64d8d3705dfb7c1c8feef4ff67c18c74244f8a4ad65efe3711b91f7
description: Control how fields are populated and displayed when you create related IT service records.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Configure Field Mappings for IT Services

Control how fields are populated and displayed when you create related IT service records.

### Required Editions

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d125120e42 ">To configure field mappings:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d125120e42 ">View Setup and Configuration</td>

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Use field mapping to populate values automatically and control which fields are available when creating related IT service records. Map standard and custom fields to autofill data from a source record to a target record for incidents, problems, change requests, and cases. You can also specify additional fields for manual input during record creation. Required fields continue to appear even if you remove mappings, so you can capture required information before saving the record. By default, some mappings are preconfigured, and you can edit existing mappings or add new ones based on your organization's needs.

1. From Setup, in the Quick box, enter Quick Setup and then select **Quick Setup**.
2. On the IT Service Configuration page, click **Get Started**.
3. Next to Create Autofill Configuration, click **Edit**.
4. On the Autofill Configuration page, next to the mapping you want to configure, click **Edit**.
5. To add or update mappings, select corresponding fields from each object.
6. To include additional fields for manual input, select the fields that users need to complete when creating the related record.
7. Save your changes.