---
schema_version: "1"
id: 4857eee8042902e976e2a90caa89f6f0232c97a6379a1b368121221435df34e1
title: Evidence Management for IT Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_evidence_mgmt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_evidence_mgmt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d9e79d88d18798660e44893c8c868189f7c0a1d55794fe4f0ae6ac2ad70456c1
description: Manage the collection and verification of compliance evidence in a centralized, auditable workspace. Audit teams create evidence requests, subject matter experts fulfill them, reviewers verify the artifacts, and verified evidence is locked for external auditors.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Evidence Management for IT Compliance

Manage the collection and verification of compliance evidence in a centralized, auditable workspace. Audit teams create evidence requests, subject matter experts fulfill them, reviewers verify the artifacts, and verified evidence is locked for external auditors.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Set Up Evidence Management for IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_setup_evidence_mgmt.htm&release=264.0.0&type=5)**  
    Set up Evidence Management for IT Compliance to configure how IT teams and employees manage audit artifacts. Turn on the feature, assign permission sets, connect external storage, and optionally configure SLAs, notifications, stage management, and other advanced controls.
- **[Manage Evidence for IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_setup_work_with_evidence_mgmt.htm&release=264.0.0&type=5)**  
    Move evidence through its full lifecycle — create compliance audits, raise evidence requests, fulfill requests with artifacts, and verify evidence so it's ready for external auditors.