---
schema_version: "1"
id: 378f15ca05bacb00833f26f01d8b8b8c1cdd9cdfb9293bcdd0b260fbb50d85b3
title: Enterprise Knowledge for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_enterprise_knwldg_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_enterprise_knwldg_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a3c97df17fd0e7c1d37853c45ea304eacb7beed5d8a4494bbfb6560cad35362c
description: Set up Enterprise Knowledge for Agentforce IT Service, then use the Enterprise Knowledge component on incident records to search and attach articles from Salesforce Knowledge and external sources unified through Data 360.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Enterprise Knowledge for IT Services

Set up Enterprise Knowledge for Agentforce IT Service, then use the Enterprise Knowledge component on incident records to search and attach articles from Salesforce Knowledge and external sources unified through Data 360.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Set Up Enterprise Knowledge for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_enterprise_kwldg_setup.htm&release=264.0.0&type=5)**  
    Turn on Enterprise Knowledge to connect your IT service desk to external knowledge sources. Use Salesforce Go to turn on the feature, and then complete the configuration on the Enhanced Knowledge Settings page.
- **[Use the Enterprise Knowledge Component for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_use_ek_component.htm&release=264.0.0&type=5)**  
    Use the Enterprise Knowledge component to view, search, and attach articles from Salesforce Knowledge and external sources to incidents.