---
schema_version: "1"
id: 061730f78e310ab4aed23a64702402ffdf49c43ba98692402675205b8fbaa828
title: Enable Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_enablement.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_enablement.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f70496573b34832a9cea441e536963a88dcc24d2cb68227c40225f83074d388b
description: Turn on IT Service Enablement in Salesforce Go to make the Agentic IT Service Desk app available and unlock setup for other Agentforce IT Service features.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Enable Agentforce IT Service

Turn on IT Service Enablement in Salesforce Go to make the Agentic IT Service Desk app available and unlock setup for other Agentforce IT Service features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d84534e74">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d84534e74 ">To turn on IT Service Enablement:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d84534e74 ">
              <p>View Setup and Configuration</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

IT Service Enablement is the first step in setting up Agentforce IT Service. Turn it on before you assign permission sets or configure other features.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note For some orgs that have migrated to the Winter '27 release, the Agentic IT Service Desk app or IT Service features won't be available until you turn on IT Service Enablement.

1. Select **Salesforce Go** from the gear menu or from the main Setup menu.
2. Search for and select **IT Service Enablement**.
3. Click **Get Started**.
4. In the Turn on IT Service Enablement section, click **Turn On**.
5. In the confirmation window, click **Turn On**.
    
    IT Service Enablement is on and IT Service features are ready to configure.

Assign the appropriate permission sets to your users. See [Permission Sets for Agentforce IT Service](https://help.salesforce.com/s/articleView?id=service.it_srvcs_permission_sets.htm&release=264.0.0&type=5 "Permission sets, permission set groups, and user permissions in Salesforce work together to streamline and manage access control effectively."). Then configure the Agentforce IT Service features that your company needs. See [Configure IT Service Features and Feature Sets](https://help.salesforce.com/s/articleView?id=service.it_srvcs_sf_go_cnfgr_feature_sets.htm&release=264.0.0&type=5 "Effortlessly configure key features and get started with Agentforce IT Service in a consolidated experience."). To deploy core IT processes together, see [Deploy the Agentforce IT Service Solution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_sf_go_cnfgr_bundles.htm&release=264.0.0&type=5 "Quickly configure your org with essential IT services. The Agentforce IT Service Solution automates the deployment of core IT processes, SLA policies, assignment rule templates, notifications, and AI agents from a single guided experience.").