---
schema_version: "1"
id: 239bfd03a805c06a9dd8c254ef0231542d4b82bf5ba2d31c134e38fda00919a4
title: Enhanced Chat for IT Service Employees
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_embedded_msging_emp_prnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_embedded_msging_emp_prnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 203f98d02afe60fa203b61e55e68c71f310d00a0799a398d4be20a79de8676c9
description: Offer a way for your employees to connect with an Agentforce agent from the self-service portal for immediate assistance. Use the Salesforce Go automation to speed up the setup process for Enhanced Chat embedded messaging. Then, complete the remaining steps manually to deploy Enhanced Chat to the employee portal.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Enhanced Chat for IT Service Employees

Offer a way for your employees to connect with an Agentforce agent from the self-service portal for immediate assistance. Use the Salesforce Go automation to speed up the setup process for Enhanced Chat embedded messaging. Then, complete the remaining steps manually to deploy Enhanced Chat to the employee portal.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

1. **[Automate Enhanced Chat Setup for Employees in IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_embedded_msgng_sf_go_steps.htm&release=264.0.0&type=5)**  
    Salesforce Go simplifies the Enhanced Chat setup by automating multiple steps, from configuring Omni-Channel to routing chats to the IT Service Employee agent.
2. **[Complete the Embedded Messaging Setup for the Employee Portal](https://help.salesforce.com/s/articleView?id=service.it_srvcs_embedded_msgng_manual_steps.htm&release=264.0.0&type=5)**  
    After running the Salesforce Go automation, complete these manual steps to embed the messaging component on your portal and facilitate employee interactions.