---
schema_version: "1"
id: e09661c009e33f0eb1d014d127ac8d06f1d4ae96c9d3cb99a73aca9edd6535b3
title: Set Up Einstein Features for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_einstein_setup_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_einstein_setup_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 399b5806b74412370da768dd04d8bfee9ac49a52a561530acab11e99aa27e754
description: Configure Einstein and Data Cloud to integrate AI into your IT service management workflows.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Einstein Features for IT Services

Configure Einstein and Data Cloud to integrate AI into your IT service management workflows.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Enable Einstein Features for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_einstein_setup.htm&release=264.0.0&type=5)**  
    Configure Einstein and Data Cloud to automatically route records, prefill record details, and draft knowledge articles. Set up configuration management database (CMDB) to identify affected configuration items (CIs).
- **[Configure Knowledge Creation with Einstein for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_einstein_knwldg_configure.htm&release=264.0.0&type=5)**  
    Set Up Knowledge Creation with Einstein for IT Services so your team can draft contextual knowledge articles using generative AI. Review the predefined prompts for incidents and problems and make changes according to your company's needs. Create a prompt template for change request.