---
schema_version: "1"
id: 8a546ae1153b71cf0e02c28d31e8c2e596197f7eb4750dc3d6f633d99bbf21e0
title: Process Jobs and Relationships in CMDB
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_discovery_process_jobs.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_discovery_process_jobs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 75b23a790f6c1925be97874adfb172f2fc5570b81eb41bab4225c377c31829e5
description: Build accurate dependency views from discovery data. Each process job maps relationships for a specific infrastructure area in Configuration Management Database (CMDB).
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Process Jobs and Relationships in CMDB

Build accurate dependency views from discovery data. Each process job maps relationships for a specific infrastructure area in Configuration Management Database (CMDB).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service that have Discovery enabled.</td></tr></tbody></table>

Process jobs analyze data already collected by Discovery and create relationships among the corresponding configuration items in CMDB. Each job focuses on a specific infrastructure area. Select a job based on the dependency view that you want to build, and rerun it as your environment changes to keep the relationships current.

- **[Application Dependency Mapping Process Job](https://help.salesforce.com/s/articleView?id=service.it_srvcs_discovery_process_adm.htm&release=264.0.0&type=5)**  
    Build accurate application dependency views from observed network traffic. The Application Dependency Mapping process job links applications and hosts by using connection data collected during discovery.
- **[Cloud Hierarchy Process Job](https://help.salesforce.com/s/articleView?id=service.it_srvcs_discovery_process_cloud_hierarchy.htm&release=264.0.0&type=5)**  
    Turn discovered AWS and Azure resources into navigable cloud architectures. The Cloud Hierarchy process job connects resources by using cloud identifiers so that you can trace infrastructure dependencies in Configuration Management Database (CMDB).
- **[DevOps Process Job](https://help.salesforce.com/s/articleView?id=service.it_srvcs_discovery_process_devops.htm&release=264.0.0&type=5)**  
    Understand dependencies across web, application, database, virtualization, cluster, and load-balancer layers. The DevOps process job creates relationships from configuration data collected during discovery.
- **[Network Connections Process Job](https://help.salesforce.com/s/articleView?id=service.it_srvcs_discovery_process_network_connections.htm&release=264.0.0&type=5)**  
    Visualize how network devices connect across Layer 2 and Layer 3 topology. The Network Connections process job links VLANs, switches, routers, end devices, and chassis clusters from discovered neighbor data.
- **[Software Installation Process Job](https://help.salesforce.com/s/articleView?id=service.it_srvcs_discovery_process_software_installation.htm&release=264.0.0&type=5)**  
    Build a product-level view of installed software and license information across discovered hosts. The Software Installation process job creates software and license configuration items and connects software products to their hosts.
- **[vCenter Hierarchy Process Job](https://help.salesforce.com/s/articleView?id=service.it_srvcs_discovery_process_vcenter_hierarchy.htm&release=264.0.0&type=5)**  
    Turn discovered VMware vCenter objects into a navigable virtualization hierarchy. The vCenter Hierarchy process job connects data centers, clusters, folders, ESXi hosts, virtual machines, and guest operating systems.