---
schema_version: "1"
id: be5f7cc184172db2af1dfa5ba14c2322185da996c60f6620d97168a36a9b3758
title: Explore the Benefits of Discovery
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_discovery_benefits.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_discovery_benefits.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9c5c940467fe3a84269295ce9703766d9d09fd24b0e1049451b4409c8ac69a94
description: Explore the key benefits of each discovery component to automate asset identification, reduce manual effort, and keep CMDB data current.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Explore the Benefits of Discovery

Explore the key benefits of each discovery component to automate asset identification, reduce manual effort, and keep CMDB data current.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service that have Discovery enabled.</td></tr></tbody></table>

  
| Feature Area | What It Enables | How It Helps Your Team |
| --- | --- | --- |
| Discovery Application | Secure and scalable network scanning using native protocols | Enables agentless discovery of servers, devices, and applications without installing software on endpoints |
| Discovery Agent | Data collection from devices outside the corporate network | Extends visibility to laptops and remote endpoints that agentless scans can’t reach |
| Scan Jobs | Scheduled or on-demand scans across selected targets | Automates recurring discovery runs and ensures timely updates of infrastructure data |
| Discovery Results | Detailed outcomes of scans, including success and error metrics | Provides visibility into asset coverage, discovery success rate, and areas needing attention |
| Process Jobs | Background processing for discovered processes | Enhances data accuracy by correlating discovered processes with related assets and maintaining relevant dependency mappings |
| Agentless Scanning | Discovery using native protocols like WMI, SSH, and SNMP | Accelerates setup and reduces maintenance overhead by avoiding endpoint installations |
| Agent-Based Scanning | Discovery using lightweight agents installed on devices | Enables continuous asset monitoring for laptops, desktops, and endpoint devices that aren’t always connected to the corporate network |
| Dashboard | Prebuilt visual summaries of discovery performance and trends | Helps monitor scan health, analyze discovery efficiency, and demonstrate audit compliance |