---
schema_version: "1"
id: ebb3fcb663d4c0128f433d4134e15c38bf0bbcdfe881e62e2c20de8ab7307710
title: Set Up Data 360 for Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_data_cloud_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3aca376e7cc695adbf2cfa971fa6fbda15bc77c21efefe3ae56b2bebae79e592
description: Set up Data 360 for your IT Service business and configure settings that help users work with the IT Service Data Kit.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Data 360 for Agentforce IT Service

Set up Data 360 for your IT Service business and configure settings that help users work with the IT Service Data Kit.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> and <strong>Developer</strong> Editions with Agentforce IT Service and <span>Data 360</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d73343e77">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d73343e77 ">To use <span>Data 360</span> for Agentforce IT Service:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d73343e77 ">
              <p>Salesforce org: System Administrator</p>
              <p>AND</p>
              <p style="margin-bottom:0;"><span>Data 360</span> org: Data Cloud Admin</p>
            </td>

          </tr>
        </tbody>
      </table>

Review and complete all steps mentioned in the Salesforce Data 360 documentation.

1. [Turn On Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_setup_provision.htm&type=5&language=en_US).
2. [Plan your Data 360 strategy](https://help.salesforce.com/s/articleView?id=data.c360_a_plan_data_strategy.htm&type=5&language=en_US).
3. [Manage Data 360 users](https://help.salesforce.com/s/articleView?id=data.c360_a_data_access_levels_setting.htm&type=5&language=en_US).
4. [Manage access with Data 360 permission sets](https://help.salesforce.com/s/articleView?id=data.c360_a_userpermissions.htm&type=5&language=en_US).
5. [Manage data spaces](https://help.salesforce.com/s/articleView?id=data.c360_a_data_spaces.htm&type=5&language=en_US).
6. [Set up the Salesforce CRM connector](https://help.salesforce.com/s/articleView?id=data.c360_a_set_up_crm_connection.htm&type=5&language=en_US).