---
schema_version: "1"
id: a85fb054a0243529e1a15d8279e28e66671a78aeb7bc397f509e779e5b2fa5ac
title: Install the IT Service Data Kit
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_data_cloud_install_data_kit.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_install_data_kit.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 61ab7e250ff3d0ee6ea44a69ca41a0d185a85a0586546a4148532982f2736b93
description: A data kit helps you easily package Data 360 components such as data model objects, data streams, and then readily deploy the components in an org of your choice. You can install the data kit package for Agentforce IT Service in your org, deploy the data streams, and activate the search indexes.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Install the IT Service Data Kit

A data kit helps you easily package Data 360 components such as data model objects, data streams, and then readily deploy the components in an org of your choice. You can install the data kit package for Agentforce IT Service in your org, deploy the data streams, and activate the search indexes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> and <strong>Developer</strong> Editions with Agentforce IT Service and <span>Data 360</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12635e71">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12635e71 ">To use Data 360 for Agentforce IT Service:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12635e71 ">
              <p>Salesforce org: System Administrator</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Data 360 org: Data Cloud Admin</p>
            </td>

          </tr>
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      </table>

The IT Services Data Kit includes three data stream bundles: IT Service Core, IT Service Analytics, and IT Service Knowledge Engagement. Before you can deploy the data kit, you must create the Ingestion API connector and the Knowledge Engagement data stream that the IT Service Knowledge Engagement bundle depends on. Without this connector and data stream in place, the data kit deployment fails.

1. Set up the data space that the IT Services Data Kit will deploy into.
    1. Go to the **Data Cloud for IT Service** page within Salesforce Go.
        
        If you don’t see this option, refresh your page, or log out and log back in with your admin user credentials.
    2. In the Set Up the Basics section, click **Manage Data Space**.
        
        This data space is used by Agentforce IT Service and serves as the data source for analytics dashboards.
    3. Select a data space and save your changes.
2. Create the Knowledge Engagement Ingestion API connector and data stream. This step is a mandatory prerequisite for the IT Services Data Kit deployment, because the IT Service Knowledge Engagement bundle binds to this connector at deploy time.
    1. In the Data 360 app, click the **Data Streams** tab, and then click **New**.
    2. In the **New Data Stream** dialog, on the **Data Kits** tab, confirm that **Data Space** is set to your target data space.
    3. From the list of data kits, select **IT Services Data Kit**.
        
        The **IT Service Knowledge Engagement** bundle and the **Knowledge Engagement-KnowledgeArticleView** bundle item appear, with **Connector type** set to Ingestion API. Both rows are selected by default.
    4. Click **Next**.
    5. In the **Connect an Ingestion API Source** dialog, in **Connector Name**, enter KA\_Engagement, and then click **Save**.
        
        The connector name KA\_Engagement is hard-coded. The data kit deployment looks for this exact name, so any other value causes the deployment to fail.
    6. On the **Review your data stream fields** screen, review the pre-mapped fields and click **Next**.
        
        The Knowledge Engagement data stream ships with pre-mapped fields. The Primary Key is Id, the Category is Engagement, and the Event Time Field is Timestamp. You don’t need to add or modify any fields.
    7. On the **Deploy Data Streams** summary screen, verify the data stream and click **Deploy**.
3. Deploy the IT Services Data Kit bundles.
    1. From **Salesforce Go**, on the **Data Cloud for IT Service** page, click **Go to Setup** and select **IT Services Data Kit**. Alternatively, in **Setup**, in the Quick Find box, enter Data Kits, click **Data Kits**, and then select **IT Services Data Kit**.
    2. Click **Data Kit Deploy**.
    3. In the **Deploy** dialog, select your **Data Space**.
    4. For the IT Service Core bundle, enter the org ID.
    5. For the IT Service Analytics bundle, enter the org ID.
    6. For the IT Service Knowledge Engagement bundle, in **Connector Name**, select KA\_Engagement.
        
        This is the connector that you created in the previous step.
    7. Click **Deploy**.
        
        The deployment first deploys all data streams, and then all search indexes in a specific sequence. If an error occurs, the deployment stops.
4. As an alternative to deploying the entire data kit, an administrator can deploy individual data stream bundles or search indexes.
    1. To deploy a specific data stream bundle, go to the **Data Streams** tab, click **New**, select Salesforce CRM, and choose a bundle from the list.
    2. To deploy a specific search index, go to the **Search Indexes** tab, click **New**, and select the required index from the list.