---
schema_version: "1"
id: 49cd564f50e6af56e8da95f41a05ddc0230b83c73990bfd4774bd8492822e727
title: Agentforce IT Service Data Streams
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_data_cloud_data_streams.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_data_streams.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 29bdd6ee1b3fbee42a72de4c798b214b2a04a466e60590f477c3f13d4f383e00
description: The Agentforce IT Service Data Kit contains predefined data streams that map data model objects in Data 360 to similar objects in Agentforce IT Service. The data streams enable a flow of near real-time data related to incidents, requests, knowledge articles, and other aspects of your IT service business from the Agenttic IT Service Desk app to Data 360. The fields on the data model objects are mapped to the corresponding fields on the source objects in Agentforce IT Service. You can map other fields as required, or delete the mappings that you don't use.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Agentforce IT Service Data Streams

The Agentforce IT Service Data Kit contains predefined data streams that map data model objects in Data 360 to similar objects in Agentforce IT Service. The data streams enable a flow of near real-time data related to incidents, requests, knowledge articles, and other aspects of your IT service business from the Agenttic IT Service Desk app to Data 360. The fields on the data model objects are mapped to the corresponding fields on the source objects in Agentforce IT Service. You can map other fields as required, or delete the mappings that you don't use.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> and <strong>Developer</strong> Editions with Agentforce IT Service and <span>Data 360</span></td></tr></tbody></table>

The Agentforce IT Service Data Kit includes three core data stream bundles to seamlessly unify your IT service data in Data 360.

Data Streams  
| DATA STREAM | WHAT IT DOES |
| --- | --- |
| IT Service Core | The IT Service Core data stream bundle is the foundation of your IT service data. It connects foundational ticket and request data from your Salesforce org to Data Cloud, ensuring a unified view of your service environment. This bundle includes data streams for the following core objects: Cases, Contacts, Incidents, Problems, Change Requests, and Surveys. |
| IT Service Analytics | The IT Service Analytics data stream bundle focuses on bringing in data necessary for calculating operational KPIs. It provides the key metrics needed to measure and monitor the performance of your IT service team, such as resolution times, case volumes, and Service Level Agreement (SLA) compliance. This data is essential for building dashboards and reports to drive efficiency and optimize workflows. |
| IT Service Knowledge Management | The IT Service Knowledge Management data stream bundle is designed to bring in data related to knowledge content usage and feedback. This data is critical for understanding the effectiveness of your knowledge base. This bundle is specifically configured to ingest data from external knowledge sources using an injection API-based connector, allowing you to track which articles are viewed most often, their deflection rate, and how users interact with self-service content. |