---
schema_version: "1"
id: d0d7d4094a14e5078362c05f155d9b235d7e64b7a6897a78e86bf8e9a702a78b
title: Connect Agentforce IT Service with Data 360
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_data_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fcf9be2b6ccff6a0273cad130a40423dfa69d6630e67c20ab8aa8f8baf67be7c
description: Harmonize your IT service data in real time by connecting Agentforce IT Service with Data 360. The IT Service Data Kit gives you a head start with predefined data streams and search indexes.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Connect Agentforce IT Service with Data 360

Harmonize your IT service data in real time by connecting Agentforce IT Service with Data 360. The IT Service Data Kit gives you a head start with predefined data streams and search indexes.

### Required Editions

You can ingest IT service data by using data model objects that specifically store information related to cases, problems, changes, knowledge, and feedback. In Data 360, you can segment the data and create actionable insights that inform decisions around support team productivity, ticket deflection, and predictive service resolution.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Set Up Data 360 for Agentforce IT Service](https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_setup.htm&release=264.0.0&type=5)**  
    Set up Data 360 for your IT Service business and configure settings that help users work with the IT Service Data Kit.
- **[Agentforce IT Service Data Model Objects](https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_dmo.htm&release=264.0.0&type=5)**  
    Get access to Data Model Objects (DMOs) as part of the unified package that’s automatically installed in your org when you enable Agentforce IT Service and Data 360. Whereas some data model objects are available only with Agentforce IT Service enabled in the org, other objects in the unified package can also be used to model support, knowledge, and operational information for an IT service business.
- **[Agentforce IT Service Data Kit](https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_data_kit.htm&release=264.0.0&type=5)**  
    The Agentforce IT Service Data Kit gives you a head start with easy-to-use, predefined data streams and search indexes. By using these tools, you can bring data from the Agentforce IT Service app into Data 360, creating a single source of truth for your IT environment.
- **[Configuration Management Database and Service Graph Data Kit](https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_cmdb_data_kit.htm&release=264.0.0&type=5)**  
    Sync Configuration Management Database (CMDB) data into Data Cloud. Use the data kit to map core CMDB entities to Data Model Objects (DMOs) for deeper analysis and reporting. Gain visibility into your IT asset landscape and dependencies so your team can assess service impact, investigate incidents, and plan changes.
- **[IT Compliance Data Kit](https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_it_compliance_data_kit.htm&release=264.0.0&type=5)**  
    The IT Compliance data kit enriches your Data Cloud instance with governance, risk, and compliance data. By ingesting risk, policy, audit, and evidence records, it prepares your compliance data to streamline audit readiness, automate evidence collection, and track remediation progress across your compliance landscape.