---
schema_version: "1"
id: 9bd968cf876d6e35746355661450bca0d8c2b2633b157efe587413d59dcd8b32
title: Set Up Users and Groups for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_create_users_groups.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_create_users_groups.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7af6064229c147133029c160698dc5337dd43b02c6b5e96e15f3e2129467d084
description: Set up the IT team and Employee users for your IT Services implementation for a seamless experience.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Users and Groups for IT Services

Set up the IT team and Employee users for your IT Services implementation for a seamless experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Set Up IT Team](https://help.salesforce.com/s/articleView?id=service.it_srvcs_create_it_team.htm&release=264.0.0&type=5)**  
    Create the necessary IT team users for IT services according to different personas. Then, set up essential groups and queues to enable intelligent routing, automated work assignment, and cross-team collaboration for your IT services org.
- **[Set Up Employees for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_create_emp_users.htm&release=264.0.0&type=5)**  
    To provide a seamless service experience, you must create Employee records using the appropriate licenses and assign the necessary privileges to ensure they have the right level of access and support.
- **[Migrate Customer Community Plus Users to Unified Employee License](https://help.salesforce.com/s/articleView?id=service.it_srvcs_ccp_to_uel_migration.htm&release=264.0.0&type=5)**  
    Migrate your existing employee users in Agentforce IT Service from Customer Community Plus (CCP) licenses to the Unified Employee License (UEL) in a single bulk operation. Run the UEL migration tool from Setup to standardize on a single licensing model and establish employees as standard Salesforce users.