---
schema_version: "1"
id: 27fa6daae6b0a0545b63bffa91a966f538144a1c0953523faecbb2a0e9133203
title: Create a Search Index for Product2 for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_creat_searchindex_product.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_creat_searchindex_product.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1b83bd876fd50ab9e3416dcf7eda0442e0fed8ffc4595f7c434a3d244aed3392
description: Create a data stream from your Salesforce org, map the data to the appropriate data model, and then create a search index to make your product2 data usable for AI features that use Data 360.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Create a Search Index for Product2 for IT Services

Create a data stream from your Salesforce org, map the data to the appropriate data model, and then create a search index to make your product2 data usable for AI features that use Data 360.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d115766e77">User Permissions Needed</th>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d115766e77 ">To create search indexes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d115766e77 ">Data Cloud Admin</td>

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## Configure the Product Data Stream

Create a data stream to ingest your product2 data from Salesforce into Data 360.

1. From the App Launcher, find and select **Data Cloud**.
2. Click the **Data Streams** tab.
3. In the Data Stream window, click **New**.
4. Under connected sources, select **Salesforce CRM** and click **Next**.
5. Select the Salesforce org that contains your product2 data.
6. Click **View Objects**.
    
    A list of available Salesforce objects appears.
7. Find and select the **Product** object, and then click **Next**.
8. On the prodcut2 details page:
    1. Select the object category as **Others**.
    2. Ensure all required fields are selected. By default, all fields are included.
9. Click **Next**.
10. Review the data stream details and click **Deploy**.
    
    After deployment, Data 360 creates a new data stream named Product2\_Home.

## Map Data Stream Fields

Map Product2 record fields to the corresponding fields in the Product2 data model object (DMO). Mapping ensures that correctly interprets your data.

1. From the Data Streams tab, click the **Product2\_Home** data stream you just created.
2. On the data mapping card, click **Start**.
3. On the data model entities card, click **Select objects**.
    
    In the data mapping interface, you see the source fields from Product2\_Home on the left and the target fields in the data model on the right.
4. Map the fields that are required for your processes. Map these recommended fields:
    
    - Name
    - Description
    - Active
    - UsedFor
    - ProductId
    - SubjectText
    - Description
    - ProductCategory
    - ProductSubCateogory
    - ProductUrgency
    - ProductImpact
    - ProductStatusCategory
    - CreatedDate
    - ProductPriority
    - ProductNumber
    - ProductStatus
    - ProductResolution
    - ProductResolutionStatus
    - ResolutionSummaryText
    - IsMajorProduct
    - ProductType
    - OwnerId
5. After you have mapped all required fields, click **Save & Close**.
6. Go to the data streams tab and monitor the Product2\_Home data stream. Wait for the status to change to Active, which indicates that Data 360 has ingested and mapped the data.

## Create the Search Index

Create a search Product2 to enable fast and efficient querying of your Product2 data for AI-driven features. You can use a preconfigured data kit for a quick setup or use the advanced setup for more control.

1. In Data Cloud, go to the **Search Index** tab. If you don't see the Search Index tab, click **More** and then select it.
2. Click **New**.
3. In the new search index configuration window, choose your setup method:
    - From a Data Kit: For a streamlined setup, select **From a Data Kit**. Select **IT Services Data Kit** from the list, select the **Product2** index, and then click **Next**.
    - Advanced Setup: For manual control, select **Advanced Setup** and click **Next**.
4. Select the **Product2** data model object.
5. Click **Next**.
6. In the chunking step:
    1. Click **Manage Fields**.
    2. Select the check boxes for the Name and Description fields. These fields are used to create searchable text chunks.
    3. Click **Save**.
7. Click **Next**.
8. In the vectorization step, select the **E5 Large V2 Embedding Model** and click **Next**.
9. Select a vectorization strategy based on your embedding model. This strategy determines how Data 360 measures your unstructured data for semantic relevance when building search results.
10. In the fields for filtering step, drag the fields you want to use for filtering search results from the available fields list to the selected fields area. Add these recommended fields:
    
    - Active
    - UsedFor
11. Click **Next**.
12. On the review and build step, review the complete configuration.
13. Click **Save** to create and build the search index.
    
    After the search index is created and processed, you can view its configuration details and process history from the search index tab.