---
schema_version: "1"
id: 6bda5a99aa44072c035b5fc702f295bb6f766e76c174cde1b27cb4001070f952
title: Work with Policies for IT Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmpl_work_with_policies.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_work_with_policies.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af9d19e0d999643d624f85fa72a4c1e186a49431397eec974c7186beff1b47fe
description: Manage the end-to-end lifecycle of your internal standards to ensure they are accurate, organized, and audit-ready. Draft policy clauses, map them to regulatory requirements, and preview documents before activating policies. Then, track employee acknowledgments in real time to verify organizational compliance.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Work with Policies for IT Compliance

Manage the end-to-end lifecycle of your internal standards to ensure they are accurate, organized, and audit-ready. Draft policy clauses, map them to regulatory requirements, and preview documents before activating policies. Then, track employee acknowledgments in real time to verify organizational compliance.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Policy Management in IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_policy_mgmt_workflow.htm&release=264.0.0&type=5)**  
    Know how an IT Compliance admin turns a NIST regulation into an enforced Acceptable Use Policy by using AI-assisted authoring, Microsoft 365 collaboration, and policy communication campaigns.
- **[Manage Policies in IT Compliance App](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_manage_policies_app.htm&release=264.0.0&type=5)**  
    Use the specialized IT Compliance app to centralize your governance documentation and manage the lifecycle of policy and clause records. Monitor record statuses and navigate the relationships between parent policies and underlying requirements to ensure your compliance data remains accurate and audit-ready.
- **[Manage Policies in Microsoft 365 for IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_manage_policies_o365.htm&release=264.0.0&type=5)**  
    Author and refine policy content using familiar word-processing tools by integrating with Microsoft 365. Use generative AI to draft and refine clauses, collaborate with stakeholders directly in Microsoft Word, and resolve synchronization conflicts to ensure your compliance data remains a single source of truth across both platforms.