---
schema_version: "1"
id: 1647c31748737988d3fd11c2bebdfad5dea6ec8b7edc5635361101cd4cd25383
title: Track Employee Policy Acknowledgments for IT Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmpl_track_policy_comm_acknowledgments.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_track_policy_comm_acknowledgments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f427dd8211d117c45d6cfc46811695472ed2975f824d77d225bed0f31325058
description: Monitor the progress of your policy communication campaigns to verify organizational compliance and support audit readiness. Track which employees have completed their review and which acknowledgements are still pending.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Track Employee Policy Acknowledgments for IT Compliance

Monitor the progress of your policy communication campaigns to verify organizational compliance and support audit readiness. Track which employees have completed their review and which acknowledgements are still pending.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d62255e74">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d62255e74 ">To view Policy Communication Response records:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d62255e74 ">
              <p>Compliance Admin permission set</p>
              <p>OR</p>
              <p>IT Compliance Fulfiller permission set</p>
              <p>OR</p>
              <p style="margin-bottom:0;">IT Compliance AI Admin permission set</p>
            </td>

          </tr>
        </tbody>
      </table>

When you activate a campaign, Salesforce creates a response record for every recipient. You can monitor these responses in real time to ensure your organization meets its attestation deadlines.

1. From the App Launcher, find and select **Compliance Policy Communications**.
2. Open the Compliance Policy Communication record for your campaign.
    
    You can also open the Policy Communication record from the **Policy Communications** tab on your Policy record.
3. Review the **Status** field to confirm the campaign is active.
4. On the **Related** tab, locate the **Compliance Policy Communication Responses** related list.
5. Review the list to see which recipients have acknowledged the policy and which are still pending.
    
    Refresh or return to this record as needed; acknowledgment values update when recipients complete their tasks in the Employee Service Portal.