---
schema_version: "1"
id: 99b63b6b3e9ccc67b3dbc7f24c18fe6d24a06fabd058bb38e76861d495ef301b
title: Set Up Policy Communications for IT Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmpl_setup_policy_comm.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_setup_policy_comm.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3d501c4a06b65289dc7df7d1ff15a9b7f12045a722e60d2971f0e99885d738c7
description: Enable Policy Communications to distribute organizational policies and track employee attestations. Configure the portal interface and set up notification services to streamline the process for your campaigns.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Policy Communications for IT Compliance

Enable Policy Communications to distribute organizational policies and track employee attestations. Configure the portal interface and set up notification services to streamline the process for your campaigns.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d81609e74">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d81609e74 ">To enable Policy Communication features:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d81609e74 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d81609e74 ">To assign required permission sets to users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d81609e74 ">Assign Permission Sets</td>

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1. From the gear icon, select **Salesforce Go**, and then search for **Accelerate Trust with Unified Risk and Compliance** on the **Feature** page.
2. Find and select **Policy Communications**.
3. Turn on Policy Communications.
4. To grant access to the right users, click **Manage** next to Manage User Access and assign the permission set that matches each user's role.
    
    - Assign **Compliance Admin** to managers who create and activate policy communication campaigns.
    - Assign **IT Compliance Fulfiller** to users who track acknowledgment progress across campaigns.
    - Assign **IT Compliance Policy Acknowledger** to employees who acknowledge policies from the Employee Service Portal. This permission set is included in the IT Compliance Employee Permission Set License.
5. To configure the portal where employees view and acknowledge policies, see [Set Up Agentforce Employee Portal for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_setup.htm&release=264.0.0&type=5 "Set up an Employee Services portal to provide a self-service experience for your employees. Assign the required permissions, create the site, add users, set up the service catalog, and configure additional portal features.").
6. To make policies accessible on the portal home page, add a **Policy Hub** tile to your Employee Services Portal.
    
    Follow the steps in [Add Policy Hub and Evidence Hub Tiles to the Employee Portal for IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_add_tiles.htm&release=264.0.0&type=5 "As a site admin, add Policy Hub and Evidence Hub tiles to your Employee Services portal so that employees can acknowledge assigned policies and fulfill evidence requests without needing access to the IT Compliance app.").
7. In the Unlock Advanced Functionality section, optionally enable features to enhance communication.
    1. To allow the system to send policy-related alerts to employees, turn on notifications.
        
        See [Enable IT Notifications](https://help.salesforce.com/s/articleView?id=service.it_srvcs_notif_enable_feature.htm&release=264.0.0&type=5 "Use Salesforce Go to enable and configure notifications for your IT service team and employees.") to learn how to turn on notifications for IT services.
    2. To define the rules for acknowledgment updates and reminders, configure your notification settings for policies.
        
        See [Configure Notifications](https://help.salesforce.com/s/articleView?id=service.it_srvcs_notif_config.htm&release=264.0.0&type=5 "Configure notifications to deliver real-time updates to your teams and employees through Email, In-app, Slack, or Microsoft Teams when specific events occur. Use a simple guided setup to design notifications for different groups of people and types of objects with additional business logic.") to learn more.