---
schema_version: "1"
id: be9f360ad8f029b3d73aa353416e999ed43cea190432777d6f61e0752936e329
title: Resolve Synchronization Conflicts in Microsoft Word for IT Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmpl_resolve_sync_conflicts_msword.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_resolve_sync_conflicts_msword.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 79a7de95ed6e1828c94b420862887902033c1da0f9135f48f943d8b814cb7006
description: Resolve synchronization conflicts manually to maintain data integrity when policy text changes are made simultaneously in Salesforce and Microsoft Word. Choosing the correct version of a clause ensures your policy remains accurate and consistent across both platforms.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Resolve Synchronization Conflicts in Microsoft Word for IT Compliance

Resolve synchronization conflicts manually to maintain data integrity when policy text changes are made simultaneously in Salesforce and Microsoft Word. Choosing the correct version of a clause ensures your policy remains accurate and consistent across both platforms.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d71679e74">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d71679e74 ">To manage policy clauses in Microsoft Word:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d71679e74 ">
              <p>Compliance Admin permission set</p>
              <p>OR</p>
              <p>IT Compliance AI Admin permission set</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Microsoft Guided Setup permission
                set</p>
            </td>

          </tr>
        </tbody>
      </table>

Conflicts occur when a clause in Word differs from the version saved in Salesforce. You must resolve these conflicts before you can successfully sync your document.

1. In the Salesforce Policy Connector side panel, identify clauses marked with a conflict.
2. Click the actions menu next to the affected clause and select **Resolve Conflict**.
3. In the Resolve Conflict window, compare the competing versions.
    
    - Clause Content (Salesforce Environment): The text currently saved in the Salesforce record.
    - Clause Content (M365 Environment): The text currently in your Microsoft Word document.
4. Select the version you want to keep and click **Save**.

The selected version is applied to your Word document and synchronized to the Salesforce record automatically.