---
schema_version: "1"
id: 24258cb715da1d860935194d3ef6e4675267742d38ab80d0dffd30c27e5c12df
title: Acknowledge Policies from the Employee Service Portal for IT Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmpl_policy_hub_portal.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_policy_hub_portal.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 10846e024af9668ce557feb88d2ce1a985bf7e13825d949c5e78978efbfe9b26
description: Employees can acknowledge assigned policies directly from the Employee Service portal, without needing access to the IT Compliance app. A policy appears in the Policy Hub when a compliance admin activates a policy communication campaign that lists the employee as a recipient.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Acknowledge Policies from the Employee Service Portal for IT Compliance

Employees can acknowledge assigned policies directly from the Employee Service portal, without needing access to the IT Compliance app. A policy appears in the Policy Hub when a compliance admin activates a policy communication campaign that lists the employee as a recipient.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with IT Compliance Employee add-on.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d21547e74">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21547e74 ">To acknowledge assigned policies from the Employee Service portal:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21547e74 ">IT Compliance Policy Acknowledger permission set</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note The portal notifies you when a new policy is assigned, but the notification doesn't open the policy directly. Open the Policy Hub from the home page to read and acknowledge it.

1. Sign in to the Employee Service portal.
2. On the home page, select the **Policy Hub** tile.
3. On the **Pending** tab, find the policy you want to review and click **Read & Acknowledge**.
4. Read the policy document in full.
5. Click **Acknowledge**.
    
    The policy moves from the **Pending** tab to the **Acknowledged** tab.

![Acknowledging an updated remote-work policy](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Acknowledging an updated remote-work policy

Maya, a Data Workspaces engineer at Cumulus Bank, signs in to the Employee Service portal and sees a notification that she has a new policy to review. She opens the Policy Hub. On the **Pending** tab, she finds the Remote Work and Acceptable Use Policy and clicks **Read & Acknowledge**. After reading the document, she clicks **Acknowledge**. The policy moves to the **Acknowledged** tab, her response is recorded against the active campaign, and the compliance admin can see her acknowledgment from the IT Compliance app.

Return to the Policy Hub at any time. On the **Acknowledged** tab, click **Read** next to any policy to revisit the document.