Log, track, and resolve compliance gaps that surface from failed control tests, asset
misconfigurations, missed policy acknowledgments, or audit findings. Link each issue to the
source record, assign an owner, and confirm remediation through an action plan governed by SLA
policies.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
Issue Management Tasks
Issue Management connects each compliance gap to the source control, policy, regulation,
audit, or risk that surfaced it, and tracks the issue through a consistent set of
statuses.
- Log issues from control failures, unacknowledged policies, audit findings, processes, or
incidents and link each issue to the source record.
- Apply service level agreements (SLAs) that escalate when remediation deadlines
slip.
- Break complex fixes into action plans with assignable tasks using action plan
templates.
- Move issues through a consistent resolution lifecycle, such as Draft, Open, Remediation
in Progress, Review, and Closed.
- Set Up Issue Management for IT Compliance
Enable Issue Management to track and remediate compliance gaps. Configure issue types, SLA policies, and action plan templates, and grant access to users who log, work on, and audit issues.
- Work with Issue Management for IT Compliance
Track compliance issues from logging through closure. Use action plans to coordinate remediation, evidence to support closure, and SLA milestones to keep work on schedule.
